On May 4, 2011, General Motors Co. recalled 154,112 of its popular Chevrolet Cruze cars in the United States and Canada amid claims that the steering shift was not properly installed. GM stated that more than 120,000 of the recalled cars would also be inspected to “ensure the transmission shift linkage was properly installed.” GM’s Vice President of Global Quality stated that “very few” of the vehicles will have either of the problems and GM’s new quality process changes will ensure that the errors do not reoccur.
The issue with the wider steering shaft in the Cruze was discovered when a customer lost control in a parking lot and the Cruze’s automatic transmission issue was discovered when customers brought their cars in to be fixed under the warranty. There have been no reports of accidents or injuries resulting from the Cruze recall. Regarding the recall, “Nothing’s exploding. No one’s in danger,” Aaron Bragman, an analyst with IHS automotive, stated.
The recalled cars were manufactured in GM’s Lordstown, Ohio plant between the 2010 summer and April 21. The Ohio plant completed changes on April 21 that prevent the issue from reoccurring, including use of different tools and a change in procedure. This recall comes one month after 2,100 Cruze cars were recalled for an improperly fastened steering wheel.
GM recalls 2011 Cruze cars to inspect steering shaft, www.sun-sentinel.com May 5, 2011.
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